Privacy Policy

Last updated: March 2026

1. Introduction

Speedz Casino ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data. We process personal data in compliance with the New Zealand Privacy Act 2020, the EU General Data Protection Regulation (GDPR), and applicable international data protection laws. By using our services, you acknowledge that you have read and understood this policy.

2. What Data We Collect

We collect the following categories of personal data: (a) Identity Data — full name, date of birth, gender, nationality, and government-issued identification documents submitted during KYC verification; (b) Contact Data — email address, phone number, and residential address; (c) Financial Data — payment method details (card numbers are tokenised and not stored in raw form), deposit and withdrawal history, and account balances; (d) Technical Data — IP address, browser type, device type, operating system, and cookies; (e) Usage Data — games played, betting history, session duration, and feature usage; (f) Communications Data — live chat transcripts, support emails, and survey responses.

3. How We Collect Data

We collect data directly from you when you register, deposit, play, or contact support. We also collect data automatically through cookies and similar technologies when you use our website. Third-party payment processors share limited transaction data with us to confirm deposits and withdrawals. We may receive data from identity verification services during KYC checks.

4. How We Use Your Data

We use your data to: (a) create and manage your account; (b) process deposits and withdrawals; (c) verify your identity and comply with anti-money laundering regulations; (d) provide customer support; (e) personalise your gaming experience; (f) send promotional communications (with your consent); (g) detect and prevent fraud, abuse, and multi-accounting; (h) comply with legal and regulatory obligations; (i) improve our services through analytics.

5. Legal Basis for Processing

Under applicable data protection law, we process your data on the following bases: Contract — processing necessary to provide our gaming services; Legal Obligation — processing required by gambling regulations, anti-money laundering laws, and tax obligations; Consent — processing for marketing communications (you can withdraw consent at any time); Legitimate Interest — fraud detection, service improvement, and security.

6. Data Sharing

We may share your data with: payment processors (to facilitate transactions); identity verification providers (for KYC); gaming licence regulators (as required by law); law enforcement authorities (when legally obligated); affiliated companies within our group; and professional advisors (legal, accounting, audit). We do not sell your personal data to third parties. All third-party service providers are bound by data processing agreements that require them to protect your data to standards equivalent to our own.

7. Data Retention

We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure to comply with anti-money laundering regulations and gaming licence requirements. Transaction records may be retained for up to 7 years for tax and audit purposes. After the retention period, data is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights: Access — request a copy of your personal data; Rectification — correct inaccurate data; Erasure — request deletion of your data (subject to legal retention requirements); Restriction — limit how we process your data; Portability — receive your data in a machine-readable format; Objection — object to processing based on legitimate interest; Withdraw Consent — withdraw marketing consent at any time. To exercise any of these rights, contact us at [email protected]. We respond to all requests within 30 days.

9. Cookies

We use cookies and similar tracking technologies to improve your experience, analyse site usage, and support marketing. Essential cookies are required for site functionality and cannot be disabled. Analytics cookies help us understand how players use our site. Marketing cookies may be used to deliver relevant promotional content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

10. Security

We implement industry-standard security measures to protect your data, including 256-bit SSL encryption for all data in transit, encrypted databases for data at rest, access controls and audit logging, regular security assessments, and employee training on data protection. While we take every reasonable precaution, no system is 100% secure. If you suspect unauthorised access to your account, contact our support team immediately.

11. International Transfers

Your data may be transferred to and processed in countries outside New Zealand and the European Economic Area. When such transfers occur, we ensure adequate safeguards are in place, including standard contractual clauses approved by the European Commission and equivalent protections under New Zealand law.

12. Contact & Complaints

For privacy-related inquiries, contact our Data Protection Officer at [email protected]. If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) or the relevant supervisory authority in your jurisdiction. For general support, reach us via live chat or at [email protected].