Responsible Gaming

Our Commitment to Safe Play

Gambling should be entertainment — nothing more. At Speedz Casino, we take responsible gaming seriously. We provide tools to help you stay in control of your play, your spending, and your time. If gambling ever stops being fun, we want you to have the means to step back immediately. No friction. No delay. We've built our responsible gambling tools to be accessible from your account dashboard — not buried in settings menus three clicks deep. Because when someone needs help, they need it now. Not after navigating a maze of links.

Account Controls & Limits

We offer multiple self-management tools. You can set daily, weekly, or monthly deposit limits that cap how much money enters your account. Loss limits work the same way — set a threshold and we'll stop you from exceeding it. Session time reminders alert you after a set period of play (30 minutes, 1 hour, 2 hours — your choice). These aren't suggestions. They're hard limits that we enforce automatically. You can lower a limit at any time and it takes effect immediately. Raising a limit requires a 24-hour cooling-off period — this is deliberate, to prevent impulsive decisions during a session.

Self-Exclusion

If you need to step away for a longer period, we offer permanent self-exclusion. Once activated, your account is closed and cannot be reopened. Any remaining balance will be returned to you. This is a serious step, and we treat it that way. During the self-exclusion period, we'll also stop sending you any marketing communications. If you're in New Zealand, you can also register with the NZ Gambling Helpline for additional support. They offer free, confidential counselling and can help you access further self-exclusion services across multiple platforms.

Self-Assessment: Are You at Risk?

Ask yourself these questions honestly. If you answer "yes" to any of them, it may be time to reassess your relationship with gambling:

• ● Do you spend more money on gambling than you can afford to lose?
• ● Do you chase losses — continuing to play to win back money you've lost?
• ● Has gambling caused arguments with family or friends?
• ● Do you feel anxious, stressed, or irritable when not gambling?
• ● Do you neglect work, study, or other responsibilities because of gambling?
• ● Have you borrowed money or sold possessions to fund gambling?
• ● Do you feel the need to bet with increasing amounts to get the same excitement?

If any of these resonate, please reach out to a support organisation. There's no shame in asking for help. The NZ Gambling Helpline is available 24/7 on 0800 654 655. It's free, it's confidential, and it's staffed by trained counsellors who understand exactly what you're going through.

Underage Gambling Prevention

You must be 18 years or older to use Speedz Casino. We verify the age of every player during our KYC (Know Your Customer) process. If we discover that an account belongs to someone under 18, we close the account immediately and return all deposited funds. No exceptions. We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling sites. Tools like Net Nanny and CyberPatrol can help restrict access to gambling-related content.

Support Organisations

Our Approach to Responsible Advertising

We don't target vulnerable individuals in our marketing. Our promotional materials always include responsible gambling messaging and age restrictions. We don't advertise in spaces primarily used by minors. We don't present gambling as a solution to financial problems. And we don't use language that implies guaranteed winnings — because there are no guarantees in gambling. Every game has a house edge. Every bonus has wagering requirements. We're upfront about that. Always.

Gambling should be something you do for fun, with money you can afford to lose. If that description doesn't fit your current situation, please take a break and reach out to one of the support organisations listed above. We're here to provide entertainment — not to contribute to harm. If you need to set limits, exclude yourself, or simply talk to someone, we'll help you do that. Contact our support team via live chat or email, and we'll guide you through the process.